RETURN POLICY

DOMESTIC RETURNS

Just in case it isn’t what you thought it would be, we happily accept returns within 30 days of your purchase.

We are happy to give you a credit or a full refund, whichever you prefer. Please note that a refund on returns can only be applied to the original form of payment. Once we receive your package your return will be processed according to your preference. You will receive a credit notification via email which ensures you that the transaction has been completed.

For your convenience all our packages include a pre-paid, pre-addressed return label. If you wish to utilize this label, please note that the return shipping fee will be deducted from you refund. You are more than welcome to use another shipping carrier to return your items to us - we strongly recommend you use a service that provides tracking information. Teroforma is not responsible for packages lost during the return if sufficient tracking information is not provided.

For returns, please use the following return address:

Teroforma
Returns Department
10 Norden Place
Suite 9
Norwalk, CT 06855
USA

If you do not have your invoice or copy of order confirmation at hand, please include the following information with your package:

Name
Address
Phone number
Email address
Order number
Items being returned
Reason for return

INTERNATIONAL RETURNS

Teroforma will refund your total item cost but all shipping, duty and VAT are sole responsibility of you, the customer, and cannot be refunded. Please also be aware that any duty/ VAT charges related to the return will be deducted from your refund.

We strongly advise that you contact our Customer Service team on +1.203.899.9950 or at ask@teroforma.com if you are considering returning an item. We will help you to our best ability and asses if a return in beneficial in your case. If a return isn’t the best solution this time around we will be sure to make a note of this and include something special for you with your next order.

DAMAGED GOODS

If your item is damaged when it arrives, let us know about it as soon as possible, ideally within three days. To notify us of damage, please give us a call on +1.877.899.1190 (US), +1.203.899.9950 (International) or email ask@teroforma.com.

If you need a replacement sooner than we can receive and return yours, simply send us an email including your order information, a short description of the damage and a photo of the item(s). We will ship you a replacement right away, for free.

The only thing worse than being disappointed, is being disappointed and confused. If, for any reason, something doesn’t make sense, please call us. We will do whatever we can to make things right.